Specific Installation Errors

Q1: How can I install the Internet Information Services (IIS)?

A: OfficeClip needs Internet Information Services (IIS). IIS is automatically installated with Windows 2000 and Windows 2003 servers. For Windows XP professional or Windows 2000 workstation, please follow the instructions given below:

• Click Start, click Control Panel, and click Add or Remove Programs.
• Click Add/Remove Windows Components. The Windows Components Wizard appears.
• Check mark on Internet Information Services (IIS), Select it and Click on the Next button.
• Note that if you are installing OfficeClip on Windows Server 2003, you also need to check mark the ASP.NET for installation.

Q2: On the reports the title icons (next page, previous page etc.) are not visible?

A: This might have happened because the crystal reports components are not installed properly. Download the file http://www.officeclipbeta.com/oc/crystalimages.zip on your computer, expand it and follow instructions given in the readme.txt file.

Q3: Upon installation OfficeClip is not starting. it always gives a 404 error (page not found)?

A: There may be a number of reasons for this, please do the following in order:

1. Try to run http://server-name/officeclip/systemtest.aspx (where server name is the name of the officeclip server (or its ip address)).
2. If Step 1 gives the same error, try to run http://server-name/officeclip/enterbugs.html.
3. If Step 2 fails, switch off all the virus protection on your system and try Step 2 again.
4. If Step 3 fails, go to Control Panel -> Administrative Tools -> Internet Information Services and then expand the left menu to go
   to the "Default Web Site". Find OfficeClip virtual directory below it. Click on the right mouse button on OfficeClip and click on properties.
5. Click on the Directory Security Tab and then click on the Edit button in Anonymous Authentication section
6. Make sure that the Anonymous Access and Integrated Windows Authentication is checked.
7. Close this window and then click on the ASP.Net tab and make sure thhat the asp.net version is set to 2.0
8. Try running Step 1 again.
9. If it still does not work, please contact OfficeClip.