Email Capture

Email Capture enables users to automatically capture issues from emails. When a user sends an email to the specified email address, an issue will automatically be entered in the project. In this way, users can bi-step the need to manually log each new issue, which has been received via email.

From the Issue Tracker, click one of the binders. Then, click Admin on the button bar. Click Email Capture on the button bar of the Admin menu. The issues will automatically be recorded in the tracker and organized according to the configuration.

Users can enable or disable the email capture funtion. To enable the function, enter the POP settings, which can be viewed from Outlook or other POP account settings. This email address will be used specifically to enter issues for this particular project.

Setup Status, Criticality, Category, etc. Click Save to finish.

Please Note: The project default entered will determine how issues are stored. The subject and body of the email, will respectively form the the title and description of the issue.