British Telecom uses Issue Tracker to manage cases within their telecommunications services.
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Challenge:
BT operates with telephone coverage in over 200
countries, and Internet access in over 35 countries.BT Atlanta needed a
web-based application, widely accessible via a web browser.In order to be able to
track software/hardware defects and issues, BT required a case management system for its array of services.
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Solution:
OfficeClip Web Bug & Issue Tracker gave BT’s Atlanta branch a highly configurable means to
track issues and cases across many projects. The ability to identify unlimited
user-defined fields, separate issues into projects, and create rule-based
emails proved valuable for management. In addition, the document attachment
feature furnished a useful bonus
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Benefits:
OfficeClip offers users the ability to access project issues via a web browser without
having to install client software on every machine. It is efficient and easy to
use, as compared to previous methods via Excel spreadsheets. Users can securely
send emails to partners regarding issue case details.
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Features:
- Authenticated system to record and work on issues
- Rule-based email notification
- Ability to attach documents with issues
- Accurately pinpoint specific data with configurable filters
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British Telecom is a leading provider of communications solutions serving customers
throughout the world. Its principal local, national and international activities
include telecommunications, higher-value and broadband/internet, and IT solutions.
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"OfficeClip has been easy to learn, use and navigate for us at BT.
We have found it a useful asset in managing and organizing our project cases."
Andre Thompson
Senior Engineer of BT Atlanta
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