Convergence Data Services uses Bug and Issue Tracker to assist with tracking software issues.
|
Challenge:
Collecting, organizing and loading data is not easy, especially when the data must be organized for an enterprise’s
needs and functions. Using technologies in software development, NET architecture, XML web services, and databases,
the company needed a system to track software bugs, along with general issues in projects.
|
Solution:
OfficeClip offered Convergence an organized issue tracking application for their software development group. This increased
their strength in problem solving, project management, and business operations improvement. In this way, non-members, as well
as Convergence employees could securely input issue data, which could be managed and tracked.
|
Benefits:
IT departments, sales forces, and human resources personnel can all benefit from OfficeClip's highly configurable, easy-to-use
Issue Tracker. With a customizable setup, the issue structure can be tailored according to management’s needs.
|
Features:
- Non-members can securely input project data without seeing existing data.
- Customer service issues can be managed and tracked.
- Allows view, insert, update, delete and restore for all the cases.
- Projects can be published and used as an external knowledgebase, see OfficeClip's KnowledgeBase.
|
|
|
|
|
|
|
Convergence Data Services, LLC provides data engineering software and consulting. Using their flagship product
Design for Retrieval, companies collect, organize and cleanse product data turning it into high-quality information
for enterprise systems.
|
OfficeClip’s product and support services are an excellent tool for managing a remote software development team.
The tracker offers us an efficient means to follow bugs and issues in our software.
Dana Nickerson
Partner
|
|
|
