Pathfinder uses Bug & Issue Tracker for issue management with two of their
primary business applications. These applications are used primarily to track the usage and repairs on ~$100M in assets.
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Challenge:
Pathfinder uses several systems to conduct business around the globe. Prior to OfficeClip, issue management was
a process based on informal communications between users and developers, with the issues ultimately tracked in spreadsheets.
Pathfinder required a more robust method to track development issues and tasks. Pathfinder required a system which was
configurable and flexible and available to users in all business locations. The users should be able to view the status of
their requests on a 24/7 basis. The system also needed to provide traceability and an effective, integrated communication
mechanism between the user and developer communities.
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Solution:
OfficeClip met Pathfinder’s needs. The web-based architecture is available to all users and developers at any time.
The system provides the required communication mechanism and traceability.
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Benefits:
The OfficeClip package is easy to install and use. Essentially no boot up or training is required
once the system is configured.
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Features:
- Personal and group-wide contact filters can be created and saved,
allowing users to track the contact information they need fast and efficiently.
- Multiple levels of security are provided to access information from the OfficeClip applications.
- Tasks, appointments, and documents can be associated with each individual contact.
- Email client consolidates emails from various accounts.
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Pathfinder Energy is committed to providing customers with reliable and economical drilling alternatives to
the major oil field companies. They offer technological solutions in Measurement-While-Drilling, Logging-While-Drilling,
Directional Drilling and Formation Evaluation.
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OfficeClip’s easy to use install business management system has provided us with a more robust issue tracker.
Their top notch service and support go hand-in-hand with their software applications.
Bob Laflin
Lead Software Developer
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