Reino International uses OfficeClip to create service tickets and track them.
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Challenge:
Reino international required a web-based system that could be used to capture their
service request and track them. They also needed ability so that their customers
could create and track their service requests via a web-form.
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Solution:
The OfficeClip Web Bug & Issue Tracker was used as a solution for creating and tracking
service requests. The ability to create user-defined fields and a rule-based
notification system helped Reino quickly create their own templates for
tracking various items in their organization. OfficeClip
implemented many features and improvements during this period of time,
as a result of constructive feedback from Reino.
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Benefits:
Creation and tracking of service tickets became streamlined; Customers
could also input the service ticket and track the status of their tickets.
Big savings was achieved compared to the way the tickets were tracked before
the implementation of OfficeClip.
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Features:
- Authenticated system to enter issue tickets.
- Extranet web form to allow customers to enter issues.
- Configurable filters to create views.
- Ability to track tickets throughout its entire life-cycle.
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Reino International is a global supplier of intelligent, award-winning parking
terminals that provide authorities with parking demand management systems and
complete turnkey solutions.
Reino International's commitment is to provide the full range of parking management
products and services, from equipment supply to complete outsourcing of all parking
requirements with innovative finance packages.
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After evaluating quite a few existing solutions, we selected OfficeClip
because it would provide us with an integrated solution that would avoid
the need for us to buy them from different vendors. OfficeClip had put efforts
to understand our needs and provided us with excellent support.
Mark Thompson
Network Engineer
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