Tek-Tools uses OfficeClip’s entire suite for issue tracking, tasks, reminders, and e-mail.
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Challenge:
Tek-Tools needed a software application that would provide its worldwide customers with flexibility.
Implementing this software would allow employees to focus on user-buying modules to address their
current pain points: backup reporting, file analysis/data classification, and storage management,
as well as adding modules if necessary. Tek-Tools also wanted to improve its global communication
with both employees and customers.
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Solution:
Implementing the OfficeClip Suite solved Tek-Tools’ flexibility and communication problems. OfficeClip
provided integrated web-based software for managing project teams, company employees, and customers.
OfficeClip's software was created using the Microsoft.Net framework; therefore providing flexible
configuration and implementation on numerous web client devices. This addition to Tek-Tools has
increased effective employee and customer communication.
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Benefits:
As Tek-Tools records important appointments and tasks, employees will be reminded of these appointments
through an email from the OfficeClip server. The contact manager will help employees build accurate
information for each customer. In addition, Web Document Sharing and customer emails will enhance the communication
process to generate sales.
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Features:
- Web Contact Manager enables you to organize contacts from one centralized location.
- Web Time and Expense Tracker accurately tracks internal and client-based projects.
- Web Group Calendar provides the ability to create events for the entire organization via
an intuitive server installation package.
- Web Document Sharing allows users to upload, manage, and share documents over the web, which will
increase business efficiency.
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With more than 30 partners worldwide, Tek-Tools, Inc. is the recognized leader in storage/server/backup
resource management. With Tek-Tools' Profiler Rx Suite, users choose solution modules that allow their
organization to monitor the entire storage enterprise. The Profiler Rx suite installs quickly with only one
download and easily integrates with existing storage systems and applications offering immediate payback.
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OfficeClip has been an excellent tool for helping us to keep track of our team’s schedules and customer
support issues, said Ron Oliver, Systems Administrator for Tek-Tools. “With OfficeClip we’ve been increased
efficiency, streamlined operations management, and have been able to offer better customer service.
Stephen Harding
Director of Marketing
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