Customer Portal

Knowledge Base

Using the Knowledge Base for existing and newly created issues is a limitless feature for communicating useful project information to external users.

Customer Portal - Knowledge Base View

Customer Portal - Knowledge Base View

The necessary HTML is automatically generated, taking the guesswork out of publishing. Since the data is dynamic, it is updated immediately as cases are modified or created in the corresponding tracker project.

OfficeClip Extranet - Knowledge Base Configuration

OfficeClip Extranet - Knowledge Base Configuration

The Knowledge Base can be customized to show a company logo, header, footer, search page, or menu, so that it has the look and feel of the rest of the external website.

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Table of Contents
Overview
Public and Secure Tracking
Calendar
Knowledge Base
Secure Reports
Sharing documents
Last Updated: June 30, 2008