Web Bug & Issue Tracker

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Web Bug & Issue Tracker - Compare Editions

Not all organization works in the same way and a single solution cannot be adopted by everybody. OfficeClip believes that it can serve you better by creating an array of solutions and empower you to tailor it to your business needs. Each edition provides the same security framework, same basic functionality and low cost of implementation. The table below presents details of each edition under different general categories.

Product Features
Feature Hosted Edition Premium Edition Professional Edition Comments
Customized Issue List Rename Field names, position and list values.
User-defined views Ability to create multiple views to access a subset of data.
Quick Issue Search Ability to do a quick search across all or some fields.
Archive Issues Issues can be archived for future reference.
Attach Documents Documents can be attached with individual issues.
Detailed History Detailed history of all changes are shown.
Issue Notes Multiple notes can be attached to issues to enable team to communicate on the issue.
Export Issues Export issues to csv and xml files.
Product Administration
Feature Hosted Edition Premium Edition Professional Edition Comments
Import Issues Import issues from csv or xml files.
Rename Fields and List Values Allows renaming of fixed fields, changing the list values etc.
Color code Issues Color code issues for easy viewing.
User-defined fields Create unlimited user-defined fields.
Rules Processing Create processing rules for notification when certain events happen.
Issue Capture via email Capture issues via email.
Security and Roles
Feature Hosted Edition Premium Edition Professional Edition Comments
Unique Login Id
Role-based Privilege Allows creation of unlimited roles and assign privileges to the roles.
Manage object permission Allows owners and administrators to control the read/write/append and delete permission of each contacts or a set of objects.
Additional Features & Components
Feature Hosted Edition Premium Edition Professional Edition Comments
Web Group Calendar
Web Document Sharing
Web Contact Manager Optional
Web Timesheet and Expense Optional
Mobile Access (Beta) Access Issue Tracker information via mobile phone, blackberry and pocket pc.
Customer Portal Access Ability to provide Secured or Public access to selected reports to your customers/partners.
Purchase and Support
Feature Hosted Edition Premium Edition Professional Edition Comments
License fee per-user per-month fee one-time user-based license one-time user-based license
Support & Upgrades (First year) Free Priority support Free Priority support Free Priority support Priority support emails are answered within few hours or within a day (depending on urgency).
Support & Upgrades (Subsequent years) Free 20% of license fee (optional) 20% of license fee (optional)
Installation support N/A Free Free Provided via email or remote desktop access
Telephone support Critical support available free. Normal support available for an additional fee of $20 per incident.
Last Updated: June 30, 2008