Issue Tracking Software

Issue Tracker Features
Feature	Description	Professional Edition	Free Edition
Color Coding	Issues can have differing color and style (e.g. bold, italics etc.) to easily view distinguish different issue types.
Quick Search	Quick Search feature allows searching for information across any or all fields.
Capture Issues	Capture Issues via web form.
Create Knowledge Base	Create a Knowledge Base and publish to your website.
Share Reports	Share Contact Reports with your partners, customers or service providers
Templates	A Binder contains a collection of Issues. Various binder templates are available in the system e.g. Bug Tracking Binder, Sales Tracking Binder etc.
Attach Notes	Attach multiple Notes with issues. This helps in tracking conversations based on a particular issue.
User-defined Fields	Unlimited user-defined fields in the form of text, pick lists, numbers etc. and so on can be added to issues. *Note: Free Edition allows one (1) user-defined field.
Customizable Reports	Allows customizable reports to be accessed, customized, scheduled and exported to various formats. *Note: Free Edition only allows on-demand pre-defined reports.
Attach Documents	Attach documents like screenshots to issues.
Notification Rules	Creates email notification when certain events occur. For example, you can create a rule such as "If the issue is assigned to somebody send an email to the person".
Escalation Rules	Creates Escalation Rules based on certain time driven events. For example, you can create a rule such as "If an Issue is Open and not Modified within Seven (7) days then make the issue critical and send an email to the Administrator".

Last Updated: Monday, December 26, 2011