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Web Bug & Issue Tracker Home
Web Bug & Issue Tracker - Compare Editions
Not all organization works in the same way and a single solution cannot be adopted by everybody.
OfficeClip believes that it can serve you better by creating an array of solutions and empower
you to tailor it to your business needs. Each edition provides the same security framework,
same basic functionality and low cost of implementation.
The table below presents details of each edition under different general categories.
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Customized Issue List
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Rename Field names, position and list values.
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User-defined views
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Ability to create multiple views to access a subset of data.
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Quick Issue Search
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Ability to do a quick search across all or some fields.
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Archive Issues
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Issues can be archived for future reference.
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Attach Documents
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Documents can be attached with individual issues.
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Detailed History
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Detailed history of all changes are shown.
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Issue Notes
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Multiple notes can be attached to issues to enable team to communicate on the issue.
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Export Issues
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Export issues to csv and xml files.
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Import Issues
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Import issues from csv or xml files.
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Rename Fields and List Values
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Allows renaming of fixed fields, changing the list values etc.
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Color code Issues
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Color code issues for easy viewing.
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User-defined fields
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Create unlimited user-defined fields.
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Rules Processing
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Create processing rules for notification when certain events happen.
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Issue Capture via email
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Capture issues via email.
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Unique Login Id
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Role-based Privilege
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Allows creation of unlimited roles and assign privileges to the roles.
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Manage object permission
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Allows owners and administrators to control the read/write/append and delete permission
of each contacts or a set of objects.
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Web Group Calendar
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Web Document Sharing
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Web Contact Manager
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Optional
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Web Timesheet and Expense
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Optional
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Mobile Access (Beta)
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Access Issue Tracker information via mobile phone, blackberry and pocket pc.
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Customer Portal Access
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Ability to provide Secured or Public access to selected reports to your customers/partners.
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License fee
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per-user per-month fee
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one-time user-based license
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one-time user-based license
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Support & Upgrades (First year)
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Free Priority support
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Free Priority support
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Free Priority support
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Priority support emails are answered within few hours or within a day (depending on urgency).
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Support & Upgrades (Subsequent years)
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Free
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20% of license fee (optional)
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20% of license fee (optional)
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Installation support
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N/A
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Free
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Free
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Provided via email or remote desktop access
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Telephone support
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Critical support available free. Normal support available for an additional fee of $20 per incident.
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