Issue Tracking Software

Contents

Issue Tracker Features
Feature Description Professional Edition Free Edition
Color Coding Issues can have differing color and style (e.g. bold, italics etc.) to easily view distinguish different issue types.
Change Field Names Change any existing field names to customize it to your business.
Filters and Views A Filter Wizard can be used to create filters for viewing subsets of your issues.
Quick Search Quick Search feature allows searching for information across any or all fields.
Capture Issues Capture Issues via web form.
Create Knowledge Base Create a Knowledge Base and publish to your website.
Share Reports Share Contact Reports with your partners, customers or service providers
Import/Export Import and export contact information between various systems
Tracking Templates A Binder contains a collection of Issues. Various binder templates are available in the system e.g. Bug Tracking Binder, Sales Tracking Binder etc.
Attach Notes Attach multiple Notes with issues. This helps in tracking conversations based on a particular issue.
User-defined Fields Unlimited user-defined fields in the form of text, pick lists, numbers etc. and so on can be added to issues. *Note: Free Edition allows one (1) user-defined field.
Customizable Reports Allows customizable reports to be accessed, customized, scheduled and exported to various formats. *Note: Free Edition only allows on-demand pre-defined reports.
Attach Documents Attach documents like screenshots to issues.  
Notification Rules Creates email notification when certain events occur. For example, you can create a rule such as "If the issue is assigned to somebody send an email to the person".  
Escalation Rules Creates Escalation Rules based on certain time driven events. For example, you can create a rule such as "If an Issue is Open and not Modified within Seven (7) days then make the issue critical and send an email to the Administrator".  
General OfficeClip Features
Feature Description Professional Edition Free Edition
Mobile Access Access OfficeClip applications from any Smartphone, like IPhone, Blackberry and Droid.
Delegated Authentication Authentication is seamlessly delegated to an external system, like Active Directory or LDAP. *Note: This feature is only available in the Installable Version of OfficeClip.
Manage Applications Allows hiding applications that are not used by your organization.
Roles and Privileges Administrators can use roles to control member privileges for creating and editing various objects (e.g. events, documents, contacts etc.)
Manage Email Templates Allows editing of Email Templates to send customized and data-merged emails to users and customers. Note: Free Edition appends a "Powered by OfficeClip" text to the end of all emails.
Customizable Logo Customize the Header of the site and the login screen.  
Text Messaging Allows Text Messaging to Mobile phone and devices.  
Customization and Programming Interface
Feature Description Professional Edition Free Edition
Profiles User and Group profiles can be created to customize individual settings.
Site Customization Site wide customization can be done by editing xml files for interface customizations and integration with other applications. Note: This is only available for Installed Version.
Web Services API Use Xml-based Web Services API to communicate with the OfficeClip Server.

Free Edition Information

  • User Limit - 2 users with access to all OfficeClip applications (Premium Suite).
  • Time Limit - There is *no* time limit. Use it for as long as you like and pay nothing. You can conveniently upgrade to Professional or Unlimited Edition. Free Hosted Version accounts that are not used for 60 consecutive days are subject to removal to make space for other users.
  • Space Limit - There is *No* space limitations for the Free Installable Version. For the Hosted Version, the document space is limited to 15 MB and the database space is limited 250 elements of any type.
  • Advertisements - We like you to use OfficeClip Free Edition in your professional environment so we do *not* show any advertisements.
Last Updated: Wednesday, September 01, 2010