IT departments, sales forces, and Human Resources personnel can all benefit from the OfficeClip's highly-configurable, easy-to-use Issue Tracker. It is designed to run on a web server that can be accessed via a web browser or web-enabled mobile device. It is implemented using the Microsoft .Net framework ®, which provides flexible configuration and implementation on various web browsers.

This overview describes the features and functionality offered with the OfficeClip Web based Bug Tracker application, an easy to use, affordable and low maintenance enterprise issue tracking software solution.

Platform Independent Client

OfficeClip Web Bug Tracker is designed to run on a web browser, which ensures platform independence when used on desktop and mobile devices.

Powerful backend Sql Database

All the tracker information is stored in an MS SQL Server database, providing architectural power and flexibility in a data-driven environment. OfficeClip applications are bundled with the Sql Server (Express Edition), which provides a low-cost, low-volume database solution which can later be migrated to a high-load, high-availability platform.

Knowledgebase Publishing

Using an intuitive wizard, any tracker project can be converted into a fully-searchable, dynamic, read-only Knowledgebase that can be used by non-member extranet users.

High-Level Information Flow

OfficeClip Web Bug Tracker uses a web based client to create or access events. The request goes to the web server, that distributes uses the business logic to communicate with the SQL Server database.

Figure: Web Bug Tracker Information Flow

System Requirements

Web Bug Tracker can be installed on an enterprise server behind a firewall and can be accessed throughout the organization via a web browser. Depending on the security needs of the organization, the web server and network can easily be configured to access OfficeClip outside the corporate firewall.

Product	Description	Minimum Configuration	Recommended Configuration
Hardware	Web Server and/or the Database Server (it is assumed that both will be installed on the same machine).	Pentium III - 350 Mhz with 256 MB RAM and 200MB Hard Drive.	Pentium III - 600 Mhz with 512 MB RAM and 1GB Disk Space or higher.
Operating Systems	Supports windows 2000, XP Professional, windows 2003 or higher.	Windows 2000 Professional / Windows XP Professional / Windows 2003 Web Edition	Windows 2000 Server/Windows 2003 Server.
Web Server Software	The Web Server that handles client's requests	IIS 5.0	IIS 5.0/IIS 6.0 or higher
Database	The Database Management System	Sql Server (Express Edition) - Bundled with OfficeClip, or Sql Server 2000	Sql Server 2005
Client Browser	The client browser specification that is used to access the system	IE 5.5, Netscape 7.0 and Mozilla 1.2 on windows and IE 5 for Mac	IE 6.0, Netscape 7.0 and Mozilla 1.3 on Windows and IE5.1 on Mac.

Web based Bug Tracker