Issue Tracking Software

OfficeClip Issue Tracker is a web-based collaboration tool designed to solve business problems by ensuring the effective tracking of all issues, software bugs, enhancements and incidents throughout their entire lifecycle. OfficeClip Issue Tracking software facilitates the simple and smooth (but vital) task of issue management through the following features:

Issue Tracker Components

Issues can be classified as below for easy tracking:

• Organization - Grouping by organizations
• Binders - Grouping by binders
• Issues - Case list of issues under relevant binder and under relevant department

Main Benefits of Issue Tracking Software

• Issue Tracker - The entire life cycle of an issue can be tracked and managed
• Classification - Issues can be classified by organizations and binders enabling effective compartmentalization of related data.
• Security - Administrator can share and restrict access to issues by enabling or disabling member privileges, bolstering the security and confidentiality of data and information.
• Increased Productivity - All Issue related data such as its origin, person handling the issue, the current issue status are readily accessible, offering employees a systematic approach to solve problems and address issues.
• Customer Satisfaction - Effective handling of issues enhances the reputation of the business in terms of its efficiency and service
• Intuitive Web Interface Design - Non-members can enter and track the status of their submitted cases
• Organization - Documents can be attached to each issue
• Capture Issues via Email - Automated system reduces data loss and improves tracking efficiency

OfficeClip Issue Tracking Software offers comprehensive management of the issue by tracking its entire workflow. It enables initiation of an issue (or enhancement requests), assigns it to a staff, tracks its progress and closes it upon resolution. Security of critical or sensitive data is guaranteed against unauthorized access by restriction of access and management of information by an administrator or authorized personnels in the organization.

Related Links

Issue Tracking Software - Features

Technical Overview

Frequently Asked Questions