Web Bug & Issue Tracker

Issue Management is an integral part of organization's day-to-day activity. Small and medium businesses can improve their competitiveness by managing their business issues efficiently, thereby increasing customer and employee satisfaction. Most organizations traditionally manage issues via the use of paper or excel spreadsheet, with data redundancy and accessibility being the obvious drawbacks. OfficeClip Web Bug & Issue Tracker is a web-based collaboration tool designed to solve these problems by ensuring the effective tracking of all issues, software bugs, enhancements and incidents throughout their entire lifecycle. OfficeClip Web Bug & Issue Tracker facilitates the simple and smooth (but vital) task of issue management through the following features:

• Pre-defined templates - enables tracking of various kinds of issues based on templates.
• Unlimited number of Issues and Projects (and the Projects in turn can contain a list of issues).
• Restriction of data entry at the field level and application level by approved administrators.
• Document attachment to each issue.
• User-defined settings - allowing the simplification of data access.
• Intuitive web interface design - non-members can enter and track the status of their submitted cases.
• Capture of issues via email and automatic recording of issues into the project - automated system reduces data loss and improves tracking efficiency.

OfficeClip Web Bug & Issue Tracker offers comprehensive management of the issue by tracking its entire workflow. It enables initiation of an issue (or enhancement requests), assigns it to a staff, tracks its progress and closes it upon resolution. Security of critical or sensitive data is guaranteed against unauthorized access by restriction of access and management of information by an administrator or authorized personnels in the organization.

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Web Bug & Issue Tracker - Features

Technical Overview

Frequently Asked Questions

Web Bug & Issue Tracker Components

OfficeClip Web Bug & Issue Tracker is a simple yet powerful issue management application created for storing, organizing and implementing issue related tasks. Web Bug & Issue Tracker allows prioritization and assigment of issues to staff members in an unsophisticated manner, ensuring that the right task is handled at the right time by the right person. Features such as categorization of issues, sorting, editing and generating reports makes OfficeClip Web Bug & Issue Tracker an effective problem tracking tool for all organizations.

Issues can be classified as below for easy tracking:

• Organization - Grouping by organizations
• Binders - Grouping by binders
• Issues - Case list of issues under relevant binder and under relevant department

Web Bug & Issue Tracker offers following benefits to organizations:

• Issue Tracking - The entire life cycle of an issue can be tracked and managed
• Classification - Issues can be classified by organizations and binders enabling effective compartmentalization of related data.
• Security - Administrator can share and restrict access to issues by enabling or disabling member privileges, bolstering the security and confidentiality of data and information.
• Increased Productivity - All Issue related data such as its origin, person handling the issue, the current issue status are readily accessible, offering employees a systematic approach to solve problems and address issues.
• Customer Satisfaction - Effective handling of issues enhances the reputation of the business in terms of its efficiency and service