Issue Tracker

Understanding OfficeClip Issue Tracker

Issue Tracker has been designed to simulate filing cabinets that have numerous binders, and each binder can be categorized to hold different types of issues.

The following describes the use of OfficeClip Issue Tracker:

  • Administrators can create a binder based on a template

  • The users can enter the issues to track, add details about the issues and can track their own time spent on each issue.

  • The list of issues is visible on the issue list screen. This issue list can be sorted and filtered.

  • Issues are color-coded and style-coded (they show up in a different font style on the issue list screen) to enable the user to recognize issues easily of a particular type.

  • Users can make reports of various issues based on their needs. There are detailed reports, statistical reports, user-defined reports, and tracking time reports.

  • Users can import Issues from CSV or XML file formats into Issue Tracker, and issues in Issue Tracker can be exported to file types such as MS Excel.

Overview

Issue Tracker allows you to track, assign, and audit issues in your organization. After entering the issue in the Issue Tracker, it can be tracked, allowing managers to see the status of issues, developers to see notes put in by other developers, etc. Issues are organized in various binders, each configured to track different types of issues. For example, you can track software bugs for the development team in one binder and "to-do" lists for a group in another binder. The users can create binders with various templates; depending on what types of issues they will be tracking, allowing them to organize their projects and team better.

History

The history button on the top right of the main screen helps to keep track of what your team is working at many levels.

When you click on the History button on the binders list screen or the issue list screen, you will be able to see the changes made to a binder or issues.

To learn more details about the history button, click here.

Notifications

The user can see the automated messages through notification button. The notification button is on the top right on the menu bar.

It will show all the updates taking place in the OfficeClip module and will also remind the user about the tasks to be performed.

To learn more details about notifications, click here.