Pricing: Issue Tracker: Installed Version

Standard
Edition For individuals and small teams

Free

No user or time limit
Unlimited Upgrades
Free e-mail support

Professional
Edition For startups and growing teams

$24 /user

One-time payment (no recurring fees)
Unlimited Users: $1,800
30-day free trial, no credit card

Enterprise
Edition For power users

$96 /user

One-time payment (no recurring fees)
Unlimited Users: $7,200 + source code
30-day free trial, no credit card

Common Features

Feature	Standard Edition	Professional Edition	Enterprise Edition
Limits
File Uploads	Unlimited	Unlimited	Unlimited
Support	Email Support (5-business days)	Email Support (1-business day) Emergency Phone Support (24 hrs)	Email Support (1-business day) Phone Support (9AM-5PM EDT weekdays) Emergency Phone Support (24 hrs)
Upgrades (optional)	Free	Free for 1st Year 20% from 2nd Year 40% for Missed Renewals	Free for 1st Year 20% from 2nd Year 40% for Missed Renewals
Mobile Access
Customer Portal
Changing Logo and Branding

Issue Tracker Features

Feature	Standard Edition	Professional Edition	Enterprise Edition
Capturing Issues via web
Add Notes
Capturing Issues via Email
Customer Ticket Tracking
Color Coding
Project Templates
Scheduled Reports
Documents Attachment
Creating Knowledge Base ^coming
Issues Templates
Reports Designer
Notification Rules
Escalation Rules
Custom Fields	1	5	Unlimited

Administrative Capabilities

Feature	Standard Edition	Professional Edition	Enterprise Edition
Delegated Authentication
Manage Applications
Manage Email Templates
Roles and Privileges
SMS Messaging

Customization and Programming Interface

Feature	Standard Edition	Professional Edition	Enterprise Edition
Profiles
Site Customization
Rest/Soap Api

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Country: US