Using Tasks

Tasks are a set of actions or a process of work created to manage your day-to-day activities. They may be related to projects, managing customers, sales and services, or some organizational activities. It helps in organizing the workload by adding status, priority, due date, and assigning them to the concerned team members.

Creating a New Task

This screen allows users to create a task and subtasks. Users can also link these tasks to applications like Contacts, Opportunities, Competitors, Campaigns, Accounts, Projects. They can create recurring tasks if they need to repeat them at specific intervals.

To create a new task:

  1. To add a new task click New on the button bar in the Tasks module or click on the icon on the right side of the task list screen.

    tasks add new

  2. Fill in the title, description, add start date and due date, task type, and priority.

  3. Select the assignee(s) to whom the task is to be assigned.
  4. When the task is due, it will also send a notification to the users, if we set the Remind me or Remind everybody section. Select the duration of the reminder from the dropdown.
  5. Check the box if it is a private task.
  6. For a recurring task, check the recurrence box.
  7. Following options can be selected for recurrence.

  8. Click Save button on the top right corner of the new tasks screen, after entering all the information.
  9. To enter more information, click the Show all fields button on the right side of the new tasks screen. You will be taken to the task details screen where you can add more information.

    tasks save

  10. Add requisite Tags to the Tasks.
  11. On the task details screen, in the Regarding field, select the module and the corresponding entity to which the task is related, like Contacts, Opportunities, Campaigns, Projects, or Competitors.
  12. Details entered on this screen will automatically get saved, and users will see the notification for saved details.


Users can upload multiple files in the attachments and various formats like .png, .jpg. .csv, .docx, .xlsx, .pdf are supported.

To attach files to a task:

  1. Click on the Select button on the task details screen.
  2. Drag and drop the file from the windows explorer or choose the file from the desired location.

  3. To delete an attachment, click on the icon and press OK.


The Administrator or the task owner can set permissions for tasks to restrict user access for some tasks.

  1. Click Permissions within the task.

    tasks permissions

  2. A pop-up will appear, you can see the access various users have.

    tasks view roles

  3. Click on the icon corresponding to the level you want to edit.

  4. Check mark the appropriate box based on the permissions needed and click Save.


Users can add multiple subtasks to a task.

  1. Inside the task, click the Add New button for creating subtasks.

  2. Add title, description, and assign it to the concerned team member.

  3. Click Save.
  4. Click on Details to see the details of the subtask.

  5. Click on the icon to edit the subtask.
  6. Click on the icon to delete the subtask.
  7. To mark the task as complete, checkmark the box for completed tasks.
  8. If some unfinished work is there for any completed subtask, uncheck the box.


History keeps track of all the modifications done to the task by users.

  • Click Show More to view all the changes done to the task at various levels.

To make History visible, go to Tasks > Admin.

Click on the icon for History, checkmark the Visible option and click Save.