Issue Tracker for Organizations
Record and fix software bugs or defects quickly.
Track the lifecycle of
ticket from the time of submission until resolution.
Differentiation of issues with multiple Binders
✓Allows categorization of issues for various domains
✓ Predefined templates are provided for ease of use
✓ Custom fields can be added to each binder
Track issues via Web Forms
✓ Allows customer self-service to add issues via your website
✓ Optional secured link for added security
✓ Supporting documents and notes can be added as needed
Get a glance of all issues with Reports
✓ Different in-built reports available, also create new reports as per your needs
✓Use filters and views for various kinds of reports
✓ Schedule and export in different formats
✓ Share reports via a Web link or Secured link
Capture issues via Email
✓ Clients reports issue to a designated email address
✓ OfficeClip monitors the email account and captures issues
✓ Captured issues are automatically added to the respective binder and issue list
Rules for Issue Escalation
✓ Allows various actions based on the fields in the issue
✓ Receive notifications when the issue status is changed
✓ Allows taking proactive action for important issues
Notifications
✓ Receive notifications when the issue is saved
✓ Select different modes (email, sms, on-screen, slack) to receive notifications
Track Time
✓ Set an estimate for each issue.
✓ Track time spent on each issue
✓ Analyze total time spent on all issues through reports
Why Use Issue Tracker
Benefits of using Issue Tracker
What makes OfficeClip Issue Tracker unique?
Free version available for unlimited users:
- Categorize similar issues in binders.
- Import/Export issues in CSV and XML formats.
- View entire lifecycle of an issue.
- Create user-defined fields.
Install on your computer or private cloud:
- Runs on private cloud.
- Works inside your own firewall.
- Free version available in Standard Edition.
- 30-day Free trial available in Professional edition.
Set up Account online:
- No installation required.
- Data backup taken every 30 minutes.
- Discounts on prepayment.
- Free version available in Standard Edition.
- 30-day Free trial available Professional edition.
Testimonials
Lots of functionality for the price. Great affordable solution for a small business. Was
easy to set up and begin using.
Customer service is very responsive.
- Peter Lambert
More ReviewsOfficeClip Bug tracking software to track and fix bugs quickly
Additional Information:
OfficeClip Issue Tracking Software User Manual: Html
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OfficeClip LLC3301 Buckeye Road, Suite 209
Atlanta, GA 30341
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Tel: +1 770-448-7375
Support:ocsupport@officeclip.com
Sales:ocsales@officeclip.com