Issue Tracker for Organizations

OfficeClip's Issue Tracker application helps you to track and fix software issues. This tool is simple, easy to use, and Free for unlimited users .

Free issue tracker screenshot
Play video

Binders

✓ Allows categorization of issues for various domains

✓ Predefined templates are provided for ease of use

✓ Custom fields can be added to each binder

Learn more

OfficeClip Binders allows categorization of issues in various domains

Create webforms to track issues

Web Forms

✓ Allows customer self-service via your website

✓ Optional secured link for added security

✓ Supporting documents can be added as needed

Learn more


Reports

✓ Use filters and views for various kinds of reports

✓ Schedule and export in different formats

✓ Share reports via a Web link or Secured link

Learn more

Issue tracker reports

Capturing issues

Email Capture

✓ Clients reports issue to a designated email address

✓ OfficeClip monitors the email account and captures issues

✓ Captured issues are automatically added to the binder

Learn more


Rules

✓ Allows various actions based on the fields in the issue

✓ Receive notifications when the issue status is changed

✓ Allows taking proactive action for important issues

Learn more

Issue tracker rules

Receive notifications for saved issues

Notifications

✓ Receive notifications when the issue is saved

✓ Select different modes (email, sms, etc) to receive notifications

Learn more


Track Time

✓ Track time spent on each issue

✓ Analyze total time spent on all issues through reports

Learn more

Track time for issues

Why Use Issue Tracker

Solve customer reported problem in a structured manner
Prioritize important issues to comply with the SLA
Learn more by viewing a detailed history of all issues
Let customer manage their issues via a secured site

Benefits of using Issue Tracker

Increase happy customers - solve their problems fast
Security - Share and restrict access to issues
Information - Allow detailed notes and document attachment with issues
Ease of use - A web-based and smartphone standard interface

What makes OfficeClip Issue Tracker unique?

  • More value for money - Standard edition is Free for unlimited users
  • Categorize similar issues in binders
  • Import/export issues in CSV and XML formats
  • Create user-defined fields
  • Capture issues via email
  • View entire lifecycle of an issue
  • Use Online or Install on your machine or Private Cloud


Additional Information

OfficeClip Issue Tracking Software User Manual: Html

Free Issue Tracker

Contact Information

OfficeClip LLC
3301 Buckeye Road, Suite 209
Atlanta, GA 30341

To Pay OfficeClip Invoices: click here

Tel: +1 770-448-7375

Support:ocsupport@officeclip.com
Sales:ocsales@officeclip.com

Connect


Blog:OfficeClip Blog
Forum:Support Forum