Record and fix software bugs or defects quickly.
Track the lifecycle of ticket from the time of submission until resolution.
✓Allows categorization of issues for various domains
✓ Predefined templates are provided for ease of use
✓ Custom fields can be added to each binder
✓ Allows customer self-service to add issues via your website
✓ Optional secured link for added security
✓ Supporting documents and notes can be added as needed
✓ Different in-built reports available, also create new reports as per your needs
✓Use filters and views for various kinds of reports
✓ Schedule and export in different formats
✓ Share reports via a Web link or Secured link
✓ Clients reports issue to a designated email address
✓ OfficeClip monitors the email account and captures issues
✓ Captured issues are automatically added to the respective binder and issue list
✓ Allows various actions based on the fields in the issue
✓ Receive notifications when the issue status is changed
✓ Allows taking proactive action for important issues
✓ Receive notifications when the issue is saved
✓ Select different modes (email, sms, on-screen, slack) to receive notifications
✓ Set an estimate for each issue.
✓ Track time spent on each issue
✓ Analyze total time spent on all issues through reports
Lots of functionality for the price. Great affordable solution for a small business. Was
easy to set up and begin using.
Customer service is very responsive.
- Peter LambertMore Reviews
OfficeClip Issue Tracking Software User Manual: Html