Issue Tracker for Organizations

Binders

✓ Allows categorization of issues for various domains

✓ Predefined templates are provided for ease of use

✓ Custom fields can be added to each binder

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Web Forms

✓ Allows customer self-service via your website

✓ Optional secured link for added security

✓ Supporting documents can be added as needed

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Reports

✓ Use filters and views for various kinds of reports

✓ Schedule and export in different formats

✓ Share reports via a Web link or Secured link

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Email Capture

✓ Clients reports issue to a designated email address

✓ OfficeClip monitors the email account and captures issues

✓ Captured issues are automatically added to the binder

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Rules

✓ Allows various actions based on the fields in the issue

✓ Receive notifications when the issue status is changed

✓ Allows taking proactive action for important issues

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Notifications

✓ Receive notifications when the issue is saved

✓ Select different modes (email, sms, etc) to receive notifications

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Track Time

✓ Track time spent on each issue

✓ Analyze total time spent on all issues through reports

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