Free Issue Tracking Software
for Small Teams
Streamline your support requests, track customer issues, and automate workflows without spending a dime. No credit card required.
Everything You Need in a Free Plan
Enjoy enterprise-grade features at zero cost. Perfect for growing teams.
Unlimited Users
Bring your entire team on board. There are no restrictions on the number of users in the free version.
5 GB Free Storage ? Generous file attachment storage. Additional storage options are available on paid cloud plans.
Attach screenshots, logs, and documents to issues safely with generous free cloud storage.
15 Days History ? Data is never deleted! Older entries remain safely stored and are immediately accessible when you upgrade to a paid plan.
Look back on your last 15 days of issue tracking history and analytics with comprehensive audit trails.
Free Mobile App
Manage tickets, respond to customers, and resolve issues on the go with our dedicated iOS and Android apps.
How will it help your business?
A simple, flexible process designed to resolve issues faster.
1. Create Binders & Forms
Set up different "Binders" to categorize issues (e.g., IT Support, Customer Service, Bugs). Customize fields to ensure you capture the exact information your team needs to solve the problem quickly.
2. Capture Issues Automatically
Users can submit issues via Webforms embedded directly on your website or through email. No more losing requests in overcrowded inboxes. Every submission automatically creates a trackable ticket.
3. Track Issues Across Devices
Stay connected with your team and customers wherever you are. Access your issue tracker seamlessly from your desktop, tablet, or via our dedicated iOS and Android mobile apps. Receive real-time push notifications so you never miss a critical update.
See It in Action: Complete Ticket Lifecycle
How an issue moves seamlessly from webform submission to resolution in OfficeClip.
Customer Submits Issue via Webform
A customer fills out an embedded OfficeClip webform on your website reporting: "Cannot export monthly invoice report to PDF." An attachment screenshot is uploaded using your 5 GB free storage.
Automatic Ticket Generation & Assignment
OfficeClip instantly converts the submission into Ticket #1042 and routes it directly to your Support Lead based on pre-set assignment rules.
Team Discussion & Resolution
The support agent leaves internal notes for the dev team, updates status to "In Progress," applies a fix, and logs 30 minutes of support time directly on the issue ticket.
Resolved & Visible in Customer Portal
The issue status is updated to "Resolved." The customer receives an automated email notification and logs into the Customer Portal to view resolution notes and confirm fix status.
Free Plan vs. Professional Tier
Compare features and discover when it's time to upgrade your workspace.
(Older data is stored safely; restricted from reports/filters)
(Instant full access & audit log visibility across all past tickets)
(Perfect for core screenshots and basic documentation)
(Scalable storage add-ons for heavy log files and media)
(Basic status transitions and web-to-issue routing)
(Automated assignment rules, SLAs, custom routing, and triggers)
(Embed submission forms on your website)
(Secure client logins, ticket tracking, and direct customer interactions)
(Filter and view active issues up to 15 days back)
(Deep historical reporting, custom charts, and automated data exports)
(Access to Help Center, Forum, and email support)
(Dedicated phone/email response and administrative assistance)
Advanced Features for Power Users
OfficeClip gives you the enterprise-grade tools you need to scale your operations effortlessly.
Time Tracking integration
Log billable and non-billable hours directly on tickets to monitor productivity and accurately invoice clients for support time.
Role-Based Access Control
Ensure data security by creating custom roles. Determine exactly who can view, edit, or manage specific binders and reports.
Automated Routing Rules
Build custom workflows that auto-assign issues to specific technicians based on priority, category, or customer status.
Custom Reports & Analytics
Gain insights into your team's performance with deep analytics. Create customizable visual reports and export them easily.
Customer Portal
Provide transparency by giving your clients a secure login to submit tickets, track statuses, and communicate with your agents.
Email Capture
Allows the server to capture issue information from customer emails and add it to the issue list.
Trusted by Teams Worldwide
"Using OfficeClip Issue Tracking allowed us to dramatically reduce our time spent on tracking customer feedback. The webforms capture everything perfectly."
"The ability to have unlimited users on the free plan is incredible. It integrates seamlessly with our workflow, making issue resolution faster than ever."
Frequently Asked Questions
Is the Free Issue Tracker really free?
What is Issue Tracker used for?
An Issue Tracker software is used to record issues in your system or record customer complaints.
Storing all the issues in one place helps the development team to address issues quickly. Also, the complainant can track the progress of every ticket or issue.
You can also use OfficeClip Issue tracking to track bugs, add enhancement requests, manage sales tracking, patient tracking, applicant tracking, workmans comp claims tracking.
Know more about: Issue Tracking SoftwareWhat is the limit on users?
How do I start the Free Trial?
To start the Free Trial, Register here.
For Hosted/online version – fill-up the form, choose the option Hosted, and click on Register and login. It will take you to the Create a New Account screen. Add the details, click Submit, and start using OfficeClip.
For the Installed version – fill-up the form, choose the option Installed, and click Register and Login. It will take you to the download screen. Download OfficeClip and start using it.
Can I upgrade later?
What happens to my history after 15 days? Is data deleted?
No data is ever deleted. Your issues, updates, and attachments remain safely stored in your OfficeClip account indefinitely. On the Free plan, reporting, analytics, and audit logs display activity from the last 15 days.
Upgrade Option: Upgrading to any of our paid plans (Standard, Pro, or Enterprise) immediately unlocks your full historical data with zero loss.
Can customers submit issues from my website?
Ready to resolve issues faster?
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