Issues are often entered in the system and forgotten. OfficeClip Web Issue Tracker Escalation Rules allows administrators to decide what to do when a critical issue is not attended for a predetermined amount of time. These rules are defined in Condition – Action format. For example, a rule can be set such that if an issue is open and critical and not worked on for a period of two days then an action is triggered. Actions can be set for sending email, changing the value of a field or even sending SMS messages. This feature can be accessed from the Rules Menu of the Issue Tracker Admin screen.
SK Dutta is a software architect and creator of OfficeClip Suite of products. He loves to design and develop software that makes people do their job better and more fun. He always explores ways to improve productivity for small businesses. He is also an avid reader in many areas, including psychology, productivity, and business.