Issue Tracker: How to Capture Customer Cases via Email

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Web Issue Tracker allows you to publish an email address so that your customers and prospects can report issues to the tracker via email. The following features are available:

  • Email Attachments are converted to documents in the issue tracker and linked with the issue.
  • The subject line of the email is imported to the Title of the issue of the body of the email is imported to the description of the issue.
  • Defaults can be set for the issues created from the email.
  • The scan rate of the POP account can be controlled.


To use this feature you will need to create a new email account on your POP server and then go to Issue Tracker > Admin > Email Capture screen. Specify the POP email credential that you have set up here. OfficeClip will periodically check the mailbox and import all emails to the issue tracker binder.

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