Contact management is generally designed for individuals or small businesses. It helps to organize the customer, supplier, or vendor information. Once data is organized, it becomes easy for the team to access the data and keep track of all the communication between the customer and sales team.
CRM is designed for larger teams that contain customer information at a detailed level. It is one of the vital aspects for sales and marketing teams. It keeps track of your leads, keeps track of information for follow-ups, and streamlines the sales team's work process. In addition, it helps to provide detailed analysis, which gives an overview of past sales and future leads.
OfficeClip Contact Manager is a simplified software that also has many CRM features. It helps to manage relationships with customers, vendors, and service providers. It allows users to schedule upcoming events and meetings, categorize customers and prospects.
CRM Buyer article on the difference between Contact Management and CRM