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Issue Tracker: How to Capture Customer Cases via Email

by Admin 19. June 2010 14:53

Web Issue Tracker allows you to publish an email address so that your customers and prospects can report issues to the tracker via email. The following features are available:

  • Email Attachments are converted to documents in the issue tracker and linked with the issue.
  • The subject line of the email is imported to the Title of the issue of the body of the email is imported to the description of the issue.
  • Defaults can be set for the issues created from the email.
  • The scan rate of the POP account can be controlled.

More...

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OfficeClip Release 8.2.1

by Admin 5. November 2009 14:11

  Many of you have requested enhancement via OfficeClip Forum . In this release we have implemented of most of them.

  • Dashboard Enhancements
  • FREE 2 licenses for existing users
  • Improvements in the Reporting Module
  • Earn by Referring OfficeClip
  • Implementation of Expense Synchronization

 More...

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LinkedIn for Your Small Business

by Admin 14. July 2009 10:07

This will be the first part in a series on how to use LinkedIn for your business. We have been using LinkedIn here at OfficeClip to build brand awareness and create an online presence, as well as establish each of us individually as experts in the areas we work (such as marketing, software, development, etc.). There are several ways in which businesses can achieve these (and I must stress that it takes time and effort) and I am going to talk about a few briefly here as an introduction. Follow-up articles will discuss some of these techniques in more detail.

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Companies Turn to Web Software in Recession

by Admin 20. May 2009 15:05

As the recession continues on, many companies are looking for more beneficial ways to manage projects, employees and customers while saving some money at the same time. One way of doing this is through collaboration tools such as web based software. A new Forrester Research survery states that 70% of firms may adopt some form of collaboration tool in the next 12 months. Forrester analyst T.J Kiett says:

The tough economy is forcing companies to restrict travel while keeping distributed teams in touch. In addition, changes in the composition of the workforce mean enterprises must find ways to capture the knowledge of retiring Baby Boomers and provide Gen Yers with their favored tools to work efficiently.

Web management software, like OfficeClip, is a great solution to the current reductions in travel that businesses are doing, as it allows users to have access from anywhere and supports contractors and partners as well. Once businesses begin using collaborative web software, it will more than likely remain an integral part of their customer and employee management strategy even after the recession ends.

Online project management software such as timesheets, contact manager  and issue tracking can also be purchased on a pay-as-you-go basis for hosted versions. According to Meridith Levinson of CIO.com, these tools will not require companies to make a large inital investment so the risk and the cost are less than if they were installing the web software on their own servers. Both types, hosted and installed, are still much more cost effective than traditional software, as they are online and collaborative, providing great flexibility and ease of use.

We all hope the recession ends soon, but there are ways to improve your business without spending a fortune and collaborative web software is one of those ways!

Telecommuting: Planning it Right

by Admin 17. February 2009 12:02

Although gasoline prices have fallen drastically in the last few, the economy has gotten far worse. Those still employed are looking for any way possible to save money and are putting in more and more hours at work. Now, with online software like OfficeClip, workers can log in from any computer with an internet connection and manage their contacts and issues, and submit their timesheets. This means telecommuting has never been easier or more efficient.

 

Benefits and Risks


IBM estimates that teleworking can help improve worker productivity by about 20%, while reducing stress, cutting commute time and giving workers a better work/life balance. This is great news for employers and employees alike. While this seems like a good way to make workplace improvements in the current economy, a workable solution must address remote access needs of teleworkers and handle the security risks this can bring. It is important to realize that without proper security in place, an organization's sensitive information can be exposed to outsiders.

Additionally, there are risks of viruses which can be transferred from an infected device to other computers on your network and of hackers who could effectively destroy much or all of your important data and information.

None of this has to be a reason to abandon telecommuting.  There are solutions out there, such as SonicWALL, which delivers real-time security that can fit into the most demanding network infrastructures. Solutions like these ensure that employees can telecommute without risking any company information or exposing the networks to viruses or hackers.

Tell us how you are using telecommuting in your company by leaving us a comment.

 

Tech-Users Go Low-Cost

by Admin 30. January 2009 09:01

With everyone pinching pennies these days, it's no real surprise that people are opting for cheaper versions of, well, just about everything. The technology industry has shown it's not immune, either. With so many low cost or free alternatives to expensive gadgets and softwares, it comes as no surprise that these alternatives are being snapped up in the current slow economy.

According to the New York Times, there are some bright(er) spots if you are in the business of low cost technology, such as the $200 Netbooks or inexpensive software that users still need.  Recessions “can cause people to think more about the effective use of their assets,” said Craig R. Barrett, the retiring chairman of Intel. “In the good times, you can get...not focused as much on efficiency. In bad times, you’re forced to see if there is a technology” that will help.

This seems especially true for companies that want to be more productive during the recession and save as much money as possible. Affordable management software, like OfficeClip, can be great value for money. Web Contact Manager, Web Timesheet and Web Issue Tracking can all help businesses to reduce waste, improve accountability and become more organized.

What are some ways you are saving money in the technology industry? Leave us a comment and share your ideas.

New OfficeClip Release and Enhancements

by Admin 1. December 2008 19:12

We have been working hard on various improvements and we are excited to introduce some great new features!

MS RDLC Dynamic Reports


With our OfficeClip 7.7.4 release on November 23, 2008, we have made several enhancements to the software. OfficeClip now has Beta Microsoft RDLC Dynamic reports. We have added these Microsoft reports instead of the Crystal reports and are confident that they will be more effective and appropriate in meeting the needs of OfficeClip users. They also give users the ability to add their own custom reports within the Web Timesheet and Expense, Web Issue Tracker and Web Contact Manager applications.


New Online Help Files


Another enhancement that has been in the works for some time is our online help files. We have done extensive work on updating these files to accurately reflect the software and guide both new and existing users through the many features of our software. We aimed to have the online help files do more than simply show "how" to make new web timesheets, color-code issues, create email campaigns, etc. We wanted them to also demonstrate "why" these various features and functions will help our users and how best to take advantage of all parts of the software to get the most benefit. The online help files can be especially helpful if you are in the process of evaluating our software, as they will guide through not only the setup of OfficeClip software, but also show you the varying levels of functionality and efficiency that the software can bring to your organization.


New Backup and Restore Tool


A new backup and restore tool is provided with the current version that will allow you to do your database and configuration file backups unattended. To access this tool, go to the Start Menu -> All Programs -> OfficeClip


Check Out Our New Video!


We also made a video of our software! So if you are new to OfficeClip and want to see how your business can benefit from web based management software such as
Introduction to OfficeClip

online timesheets
, web contact management, document sharing, etc. then take a look at our short (we promise!) video:


Last But Not Least...


Finally, we wanted to say how excited we are that Whataburger is using OfficeClip for their online business needs. We look forward to providing them with web based solutions now and into the future. Excited about any of these new features or want to see something else? Give us feedback or post a comment below!

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New Editions and Pricing for OfficeClip

by Admin 14. October 2008 17:10

Many business are feeling the effects of the economy right now and we wanted to help our potential and exisiting customers by introducing a new pricing structure for OfficeClip, as well as some new price reductions for our software. Its still necessary for businesses to be able to grow, organize and become more efficient, so we have put together three editions of OfficeClip, with the aim of meeting the various needs of all our customers.


Team Edition (Free)
- This free edition is for two users and we are aiming it at customers who want to first evaluate OfficeClip before buying and for developers. This edition can be used for an unlimited amount of time, allowing plenty of time for evalutation and for developers to try it out extensively. Team edition can be hosted or installed.


Professional Edition
- You can purchase Web Contact Manager, Web Timesheet and Expense, Web Issue Tracker and Web Collaboration separately or you can get them all together in the Premium Suite. Professional Edition can be either hosted or installed and is for anywhere between 3-200 users.  We have reduced the prices by 20%, please visit our pricing page for more information.


Unlimited Edition
- This edition is for organizations with over 200 users and is only available in the installable version. By purchasing the Unlimited Editions, there are no limits on the number of users, all applications (Web Timesheet, Web Contact Manager, Issue Tracker and Web Collaboration) are given and the source code is available. Please contact us for a quote on this edition.


Whether you are 2 users, 50 users or 1000 users; need only web based timesheet software or all applications; want to install or use the hosted versions-we are confident that we have the solution for your business.

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