Issue Tracker for Organizations

Record and fix software bugs or defects quickly.
Track the lifecycle of ticket from the time of submission until resolution.

Differentiation of issues with multiple Binders

OfficeClip Binders allows categorization of issues in various domains

✓Allows categorization of issues for various domains

✓ Predefined templates are provided for ease of use

✓ Custom fields can be added to each binder

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Track issues via Web Forms

Create webforms to track issues

✓ Allows customer self-service to add issues via your website

✓ Optional secured link for added security

✓ Supporting documents and notes can be added as needed

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Get a glance of all issues with Reports

Issue tracker reports

✓ Different in-built reports available, also create new reports as per your needs

✓Use filters and views for various kinds of reports

✓ Schedule and export in different formats

✓ Share reports via a Web link or Secured link

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Capture issues via Email

Capturing issues

✓ Clients reports issue to a designated email address

✓ OfficeClip monitors the email account and captures issues

✓ Captured issues are automatically added to the respective binder and issue list

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Rules for Issue Escalation

Issue tracker rules

✓ Allows various actions based on the fields in the issue

✓ Receive notifications when the issue status is changed

✓ Allows taking proactive action for important issues

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Notifications

Receive notifications for saved issues

✓ Receive notifications when the issue is saved

✓ Select different modes (email, sms, on-screen, slack) to receive notifications

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Track Time

Track time for issues

✓ Set an estimate for each issue.

✓ Track time spent on each issue

✓ Analyze total time spent on all issues through reports

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Why Use Issue Tracker

Solve customer reported problem in a structured manner
Prioritize important issues to comply with the SLA
Learn more by viewing a detailed history of all issues
Lets customer track their issues via a secured site

Benefits of using Issue Tracker

Increase happy customers - resolve issues quickly
Security - Share and restrict access to issues
Information - Allows detailed notes and document attachment
Ease of use - A web-based and smartphone standard interface

What makes OfficeClip Issue Tracker unique?

Free version available for unlimited users:

  • Categorize similar issues in binders.
  • Import/Export issues in CSV and XML formats.
  • View entire lifecycle of an issue.
  • Create user-defined fields.

Install on your computer or private cloud:

  • Runs on private cloud.
  • Works inside your own firewall.
  • Free version available in Standard Edition.
  • 30-day Free trial available in Professional edition.

Set up Account online:

  • No installation required.
  • Data backup taken every 30 minutes.
  • Discounts on prepayment.
  • Free version available in Standard Edition.
  • 30-day Free trial available Professional edition.

Testimonials

Lots of functionality for the price. Great affordable solution for a small business. Was easy to set up and begin using.
Customer service is very responsive.

- Peter Lambert

More Reviews

OfficeClip Bug tracking software to track and fix bugs quickly

tracking software bugs

Additional Information:

OfficeClip Issue Tracking Software User Manual: Html

Address:

OfficeClip LLC
3301 Buckeye Road, Suite 209
Atlanta, GA 30341

To Pay OfficeClip Invoices: click here

Tel: +1 770-448-7375

Support:[email protected]
Sales:[email protected]

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