Trusted by many Small Businesses and Teams Worldwide
Used for Customer management, Employee time tracking, and Issue handling across service teams,
consulting firms, and internal operations.
Key Features of OfficeClip Issue Tracker
Differentiation of issues with multiple Binders
- Allows categorization of issues for various domains.
- Predefined templates are provided for ease of use.
- Custom fields can be added to each binder.
Track Issues via Webforms
- Allows customer self-service to add issues via your website.
- Optional secured link for added security.
- Supporting documents and notes can be added as needed.
Get a glance of all issues with Reports
- Different in-built reports available, also create new reports as per your needs.
- Use filters and views for various kinds of reports.
- Schedule and export in different formats.
- Share reports via a Web link or Secured link.
Capture issues via Email
- Clients reports issue to a designated email address.
- OfficeClip monitors the email account and captures issues.
- Captured issues are automatically added to the respective binder and issue list.
Escalation Rules for Issues
- Allows various actions based on the fields in the issue.
- Receive notifications when the issue status is changed.
- Allows taking proactive action for important issues.
Notifications
- Receive notifications when the issue is saved.
- Select different modes (Email, SMS, On-screen, Slack) to receive notifications.
Track Time
- Set an estimate for each issue.
- Track time spent on each issue.
- Analyze total time spent on all issues through reports.
Reasons to use Issue Tracker and its Advantages
| Why use Issue Tracker |
|---|
| Solve customer reported problem in a structured manner |
| Prioritize important issues to comply with the SLA |
| Learn more by viewing a detailed history of all issues |
| Lets customer track their issues via a secured site |
| Learn More |
| Benefits of using Issue Tracker |
| Increase happy customers – resolve issues quickly |
| Security – Share and restrict access to issues |
| Information – Allows detailed notes and document attachment |
| Ease of use – A web-based and smartphone standard interface |
| Learn More |
Get personalized support – Our team is available 24/7
Watch our tutorials and browse through our knowledge base
What makes OfficeClip Issue Tracker software unique?
- Runs on private cloud
- Works inside your own firewall.
- Free version available in Standard Edition.
- 30-day Free trial available in Professional edition.
- No installation required.
- Data backup taken every 30 minutes.
- Discounts on prepayment.
- Free version available in Standard Edition.
- 30-day Free trial available Professional edition.
- Try with a free edition for unlimited users that does not expire
- Need more features? Use the affordable Professional or Enterprise edition
- Low price and high performance increases your return on investment
- View entire lifecycle of an issue.
Testimonials
Hear from our customers:
“We have been using OfficeClip tools for more than 10 years, to share corporate documents and track time for more than 100 associates.”
Mary Yanocha
– PM Solutions
“Lots of functionality for the price. Great affordable solution for a small business. Was easy to get setup and begin using. Customer service is very responsive”
Peter Lambert
– HAL Systems
